SporraMom Support

Updated: June 25, 2026
Applies to: SporraMom App (iOS / Android)

Operator: Shenzhen Jusi Resonance Technology Co., Ltd.

App Name: SporraMom

Bundle ID: com.sporramom.pump

Related Pages: Privacy Policy / User Agreement

If you encounter issues with device connection, Bluetooth scanning, provisioning, remote control, permissions, or general app usage, you can contact us using the support information on this page. We will assist with troubleshooting as soon as reasonably possible.

1. What We Can Help With

Device Connection Issues

Including device not found during Bluetooth scan, connection failures, inability to reconnect after disconnection, or device shown as offline.

Device Control Issues

Including problems with start, stop, pause, mode switching, suction adjustment, or related control behavior.

Permissions and Settings

Including cases where Bluetooth, location, camera, or local network permissions are enabled but the app still does not work properly.

App Data and Preferences

Including remembered device records, language settings, saved preferences, and abnormal in-app error messages.

2. Contact Support

Email: 1431572566@qq.com

Company: Shenzhen Jusi Resonance Technology Co., Ltd.

Address: Room 1315, Building 3, COFCO Chuangzhi Factory Area, District 67, Xingdong Community, Xin'an Subdistrict, Bao'an District, Shenzhen

Response Time: We generally respond by email within 3 to 5 business days.

3. Information to Include in Your Request

Your phone brand, model, and operating system version;
Your app version;
When the issue occurred and the steps to reproduce it;
The current device status, such as whether it is powered on, searchable, or already paired;
Screenshots, screen recordings, or the exact error message;
For Bluetooth issues, whether Bluetooth, location permission, and local network permission are enabled.

4. Basic Troubleshooting Suggestions

Make sure the device is powered on and has sufficient battery;
Make sure Bluetooth is enabled on your phone and the app is allowed to use it;
Make sure location and local network permissions have been granted if required;
Close and reopen the app, then try searching or connecting again;
If needed, restart both the phone and the device and try again.

5. Privacy and Compliance

If you have questions about personal information processing, permissions, data storage, or third-party SDKs, please review our Privacy Policy. Your use of the app and related services is also subject to our User Agreement.